Agency

Our Series A - today in @FortuneMagazine from @agarfinks

“If we want to build businesses in the future and for the future, we need to be leveraging AI to manage customer experiences, from beginning to end,” said @eliast, who’s fast-talking and candid. “So, that’s my challenge: How do I build a platform that teaches companies to switch to AI, and customers to start preferring AI interactions? That’s the journey we’re on.”

fortune.com/2025/11/12/eli…

We just raised $20M (Menlo, Sequoia, Felicis, Snowflake, Databricks) and launched Kai—the first superintelligent AI co-worker for customer success.

It shouldn't take 100 people to serve 1,000 customers.

Kai knows every customer, acts instantly, never drops the ball.

Agency.inc

fortune.com/2025/11/12/eli…

Your first customer got white-glove service.

Your 500th got a sequence of automated emails.

The truth? Most companies lose the personal touch the minute they scale.

Agency gives you the customer brain. So every customer still feels like your first.

agency.inc

Everyone says they are “customer-obsessed.”

But if you’re sending the same check-in email to every account, you’re not obsessed—you’re overwhelmed.

Agency is built to scale personalized service.

Our AI studies every customer interaction, surfaces exactly what matters, and acts on your behalf—writing emails, prepping meetings, flagging risks.

This isn’t another tool. It’s a new operating model.

"Scaling my companies was always devastating for me. It meant the business was doing well. But it meant that I knew fewer and fewer of my own customers. I was handing them over to employees—or worse, to software.”

Our founder @eliast on Sarah Guo’s No Priors on why he’s building Agency. To help founders scale differently. To bring the soul back to our companies.