An update for the few users having trouble logging in
We estimate that around 2% of active Avici users are currently unable to log in because of a disruption at Web3Auth, our login signer provider for Avici smart accounts. Their latest update indicates the network disruption could continue for the next 24–48 hours. New signups are also temporarily unavailable.
Card spending is unaffected. You can continue topping up your card from an external wallet and spending your available card balance.
Avici cannot access or move funds on your behalf. Our current login flow relies on Web3Auth’s node network to establish a session and derive a signing key. Your funds are held in your Avici smart contract wallet, which has additional security controls; the Web3Auth-derived key acts as a signer for that wallet. While the network is unavailable, users without a usable saved session or device key may be unable to log in.
Web3Auth paused its service as a precaution while investigating a security incident involving older SDK versions. Their team has confirmed to us that Avici does not use the affected SDK versions. We have not observed any unauthorized movement of user funds.
If you’re logged in, stay logged in. Do not log out, uninstall Avici or clear its app data.
If you’re logged out, the latest update may restore access using a key already saved on your device. Use the same phone and keep Avici installed.
Android:
• Open Avici on Google Play:
play.google.com/store/apps/det…
• Tap Update, then Open and try logging in.
• If you only see Open, no update is currently offered to your device. Do not uninstall. If access still fails, send a DM to @AviciHelp.
iOS:
• Get Apple’s TestFlight app if you don’t already have it. Leave Avici installed:
apps.apple.com/app/testflight…
• Open Avici’s TestFlight invitation on the same iPhone:
testflight.apple.com/join/z9PzexbG
• Follow the invitation into TestFlight and tap Install or Update for Avici. This replaces the existing version without requiring you to delete it.
• Open Avici and try logging in.
The iOS App Store update remains in review. These updates depend on a usable saved device key and may not restore access for everyone.
We’re also building more ways to log in to Avici, giving users greater flexibility and more reliable access. Some are already undergoing security audits, with rollout targeted over the coming weeks.
Our checks so far, together with updates from Web3Auth, indicate that Avici user funds remain secure.
Once Web3Auth restores its network and we confirm login access is working, we’ll share an update through our official channels.
If you’re still unable to access your account after updating, DM @AviciHelp. Our team will prioritize affected users and help you work through the available steps to regain access.
We estimate that around 2% of active Avici users are currently unable to log in because of a disruption at Web3Auth, our login signer provider for Avici smart accounts. Their latest update indicates the network disruption could continue for the next 24–48 hours. New signups are also temporarily unavailable.
Card spending is unaffected. You can continue topping up your card from an external wallet and spending your available card balance.
Avici cannot access or move funds on your behalf. Our current login flow relies on Web3Auth’s node network to establish a session and derive a signing key. Your funds are held in your Avici smart contract wallet, which has additional security controls; the Web3Auth-derived key acts as a signer for that wallet. While the network is unavailable, users without a usable saved session or device key may be unable to log in.
Web3Auth paused its service as a precaution while investigating a security incident involving older SDK versions. Their team has confirmed to us that Avici does not use the affected SDK versions. We have not observed any unauthorized movement of user funds.
If you’re logged in, stay logged in. Do not log out, uninstall Avici or clear its app data.
If you’re logged out, the latest update may restore access using a key already saved on your device. Use the same phone and keep Avici installed.
Android:
• Open Avici on Google Play:
play.google.com/store/apps/det…
• Tap Update, then Open and try logging in.
• If you only see Open, no update is currently offered to your device. Do not uninstall. If access still fails, send a DM to @AviciHelp.
iOS:
• Get Apple’s TestFlight app if you don’t already have it. Leave Avici installed:
apps.apple.com/app/testflight…
• Open Avici’s TestFlight invitation on the same iPhone:
testflight.apple.com/join/z9PzexbG
• Follow the invitation into TestFlight and tap Install or Update for Avici. This replaces the existing version without requiring you to delete it.
• Open Avici and try logging in.
The iOS App Store update remains in review. These updates depend on a usable saved device key and may not restore access for everyone.
We’re also building more ways to log in to Avici, giving users greater flexibility and more reliable access. Some are already undergoing security audits, with rollout targeted over the coming weeks.
Our checks so far, together with updates from Web3Auth, indicate that Avici user funds remain secure.
Once Web3Auth restores its network and we confirm login access is working, we’ll share an update through our official channels.
If you’re still unable to access your account after updating, DM @AviciHelp. Our team will prioritize affected users and help you work through the available steps to regain access.
