Cresta

Big news: We've entered into a definitive agreement to be acquired by @Salesforce!

We built Cresta to make great customer experiences an unlimited resource through a single AI operating system for customer experience. Today marks a major step forward in that journey.

Together, we see an opportunity to realize that vision at scale with Cresta complementing Salesforce’s first-class customer service platform.

More: salesforce.com/news/stories/s…

Congratulations to Lori Bradshaw for being named CX Leader of the Year at the CX Awards 2026!

As Managing Director of Guest Care at @AlaskaAir, Lori is bringing thoughtful leadership and innovation to the guest experience. With Cresta, her team is using AI agents to answer guest inquiries, equipping human agents with real-time guidance, and turning insights from customer conversations into improvements in guest care.

We’re proud to partner with Alaska and celebrate this well-deserved recognition!

⚾ Speaker spotlight: Oscar Fernandez of the @Mets is joining us at #CrestaWAVE 2026!

As Head of Technology for the Mets, Oscar will share his perspective on how AI is creating new opportunities to elevate the fan experience.

📍 Four Seasons Nashville
🗓️ December 7–9, 2026

Space is limited 👉 Request your invite today: cresta.com/wave

Cresta AI Agent is now AIUC-1 certified, giving enterprises independent, tested proof that it stays secure, safe, and reliable in production!

This certification process combines an independent audit of how an agent is built and governed with thousands of adversarial tests run against the live agent. Learn more: cresta.com/blog/cresta-ai…

From 1 FDE to 50+ in 12 months.

At Cresta, our Forward Deployed Engineers own the distance between a prototype and a production system customers can trust, use, and measure.

We're breaking down how we built our FDE team, why our FDEs sit in engineering, and how every deployment makes the next one faster. Read the blog 👉 cresta.com/blog/building-…