Klout

To all of our fans: after careful consideration we have decided to shut down the Klout website & the Klout Score. This will happen on May 25, 2018. It has been a pleasure serving you, and thank you for your ongoing support over the years. Details here: lith.tc/2wtAAEp

The top hotels for #customerservice in the US according to the new American Customer Satisfaction Index (ACSI) are @HiltonHotels and @Marriott | #CX @SmarterTravel bit.ly/2IbDJNR

How to emulate @amazon's best practices: lean into your strengths, know the future of your industry, exceed & personalize the #customerexperience, be consistent, and build strong relationships | #CX @Forbes @Hyken bit.ly/2wc3qt4

Tips on how to keep your #customerservice team happy & motivated, which in turn, keeps your customers satisfied | #CX @customerthink @LarryAlton3 bit.ly/2HNy5xS

A case study from about a poor #customerexperience that was quickly rectified into a moment of delight for the customer | #CX @iris_xyz @Hyken bit.ly/2rdquCt