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@Nuel_389 2/2 If the issue persists, please visit this link and follow the instructions provided: amzn.to/44HpRo7

From there, you'll be able to contact our account recovery team, and they will be able to assist you further.

@Nuel_389 1/2 Hi,

To fix the issue, try signing in through a registered backup method. If you are still unable to sign in, please follow the steps in our OTP (One-Time Password) troubleshooting guide, which you can find on our help page here: amzn.to/414mu8n

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@ryszhansayassat To protect your privacy and security, we do not reply to account specific questions on X. Please continue to work through your case for this issue you are experiencing. I recommend replying directly back to the thread to request a follow-up.

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