@sql_sarah thanks for getting in touch. We would be happy to look into this for you. Please send our AskDyson page a DM. We offer troubleshooting over our DMs, and we will be happy to assist you. ms.spr.ly/6011l5E9L
@anu_malhotra We're unable to reply to your DM via our Dyson profile. If you would like to discuss your concerns, please follow and send our AskDyson page a private message with the details and we will be happy to assist you. ms.spr.ly/6019cibG7