Bitly Customer Support Channel

@BitlyCSChannel

DMs ONLY. We're here to help! Customer support channel for @Bitly and @QRCGcom users. Check out our FAQs and Resources: bitly.is/heretohelp

bitly.com Joined November 2022

6 Following 699 Followers 305 Posts

Latest posts 5

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Bitly Customer Support Channel @BitlyCSChannel Jul 31, 2024

Welcome to the customer support channel for Bitly and @qrcgcom.

We're here to help!

Send DMs ONLY: Include details of your issue, account email and/or Support Ticket number and our Support Team will assist you.

Bitly Customer Support Channel @BitlyCSChannel Feb 20

This incident has been resolved at the root cause layer for several days, and it seems that residual DNS cache layers have now cleared.

All Bitly Links and Codes should be operating as expected.

Bitly Customer Support Channel @BitlyCSChannel Feb 17

We continue to monitor this issue w/ several ISPs showing resolution.

If encountering this issue, DM us what ISP (Internet Service Provider) you are on when you report the issue.

We are working w/ affected ISPs to get the erroneous DNS entries cleared from their caches.
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Bitly Customer Support Channel @BitlyCSChannel Feb 17

We continue to monitor this issue w/ several ISPs showing resolution.

If encountering this issue, DM us what ISP (Internet Service Provider) you are on when you report the issue.

We are working w/ affected ISPs to get the erroneous DNS entries cleared from their caches.

Bitly Customer Support Channel @BitlyCSChannel Feb 12

We’ve received reports of intermittent DNS resolution issues due to residual caching from a recent provider outage.

Issues should resolve over next several hours.

NOTE: While you may see interruptions in bit.ly links, your audience may not.
View quoted post on X

Bitly Customer Support Channel @BitlyCSChannel Feb 12

We’ve received reports of intermittent DNS resolution issues due to residual caching from a recent provider outage.

Issues should resolve over next several hours.

NOTE: While you may see interruptions in bit.ly links, your audience may not.

Bitly Customer Support Channel @BitlyCSChannel Jan 2

We are currently experiencing an issue that is impacting any j.mp links that were created on the Bitly platform many years ago. We are working to resolve this but don't have an ETA yet - it may take on the order of 24hrs or more to resolve.