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Important Safety Information: Bose is voluntarily recalling certain Bose S1 Pro System Battery Packs and Bose S1 Pro+ System Battery Packs due to risk of injury from fire and overheating hazards. The recalled lithium-ion battery packs were originally sold as part of the Bose S1 Pro and S1 Pro+ Portable Bluetooth Speaker Systems and also sold separately as accessories or replacement parts. Bose will replace impacted battery packs. For more information, visit: support.bose.com/s1-battery-rec…. CPSC recall information: CPSC.gov/Recalls

@MLinkcoln Kindly continue messaging us directly for further assistance. We’ll be happy to help you with any additional questions or concerns. Thank you.

@Lucy_Harvey
Hi Lucy, thank you for reaching out!
Could you please provide your product serial number and your country location, so we can assist you further?
Looking forward to your response!

@RichardMylan Hi Richard, we’re here to help, what can we do for you today?