CCMA Ireland

@CCMA_Ireland

The CCMA is the leading industry association for the promotion and development of the customer service industry in Ireland.

Dublin, Ireland ccma.ie Joined June 2009

138 Following 1.3K Followers 2.3K Posts

Latest posts 5

CCMA Ireland @CCMA_Ireland Apr 28

Build a VoC programme that drives real change. Join our CCMA Members Forum with Workhuman

✔ Build VoC from the ground up
✔ Turn insight into action
✔ Lead with empathy

👉 rpb.li/Kifk

#CX #VoC

CCMA Ireland @CCMA_Ireland Apr 21

5 trends shaping the future of #CX
Join our CCMA Sponsor Event with Accenture to understand, design & act for meaningful growth.

✔ Emerging trends
✔ Practical insight
✔ Growth-focused strategy

👉 rpb.li/6boYd

CCMA Ireland @CCMA_Ireland Apr 14

Learn from an award-winning team!
Join our CCMA Members Forum with FRS Training, winners of CCMA Awards 2025 – Best Use of Technology: Project

✔ Award-winning insights
✔ Practical training ideas
✔ Real-world impact

👉 rpb.li/XzfQAh

#CX

CCMA Ireland @CCMA_Ireland Apr 7

Ready to elevate your #CX?
Our next CCMA Webinar on April 29th with NiCE explores how AI & automation are transforming customer experience.

✔ Smarter journeys
✔ Empowered agents
✔ Better efficiency

👉 ccma.ie/events/ccma-sp…

#CustomerExperience #AI #NiCE

CCMA Ireland @CCMA_Ireland Apr 2

Scaling AI? Don’t skip governance.
Join our CCMA Webinar April 24, with ABP Consultancy to learn how to build secure, trustworthy AI strategies.

✔ Governance
✔ Risk & compliance
✔ Real-world AI foundations

👉 rpb.li/XdKzTI

#AI #Governance