CX Foundation

@CXFoundation

The Leading Authority in #CX Insights, Research & Strategy—Empowering Businesses to Elevate Customer Experiences.

New York, NY cxfoundation.com Joined February 2025

5 Following 7 Followers 30 Posts

Latest posts 5

AI Orchestration Is Here

AI is now coordinating full customer journeys. We break down what orchestration means and why it’s key to the future of CX.

Read → cxfoundation.com/blog/ai-orches…

#CX #AI #AgenticAI #CustomerExperience #CXStrategy

CX Isn’t Customer Service. It’s Bigger.

Too many brands still treat CX like it’s just support, but it’s so much more. CX begins before a ticket and continues long after.

Read the full breakdown here 👉cxfoundation.com/blog/customer-…

#CX #CustomerExperience #AI #AgenticAI #CXStrategy

🚀 NICE Acquires Cognigy! 🚀

@NICECXone strengthens its CXone Mpower platform with @cognigy 's AI, enhancing AI-driven customer service. A big leap towards smarter, scalable customer interactions.

👉 Read more: cxfoundation.com/news/nice-aqui…

#AI #CX #NICE #createaniceworld

🚀 NICE Acquires Cognigy!?! 🚀

NICE strengthens its CXone Mpower platform with Cognigy's AI, enhancing AI-driven customer service. A big leap towards smarter, scalable customer interactions.

Read more: cxfoundation.com/news/nice-aqui…

#AI #CX #CustomerService #Innovation #NICE

Automation isn’t just about cutting costs—it’s about scaling every moment of the customer journey.

When done right, it boosts speed, precision, and loyalty.

Here’s how CX automation actually works: cxfoundation.com/blog/customer-…

#Automation #CustomerExperience #AI #ContactCenter