CitizensAdvice

“I love working behind the scenes to make the magic happen”

We think our people are pretty special.
People like Leanne from Citizens Advice Liverpool.

Leanne is a people’s champion.

Read Leanne’s story ⤵️
wearecitizensadvice.org.uk/leanne-champio…

Last year, we helped:

📞 1.62 million people by phone
🙋 689,000 people in-person
📩 623,000 people by email
💬 177,000 people by webchat

Read more about our impact in 2025-26: citizensadvice.org.uk/about-us/infor…

At Citizens Advice, we're already seeing the consequences of AI chatbots giving wrong or misleading advice to people in desperate situations.

So how do we make sure the advice people increasingly rely on is safe, accurate and trustworthy? Read more ⤵️
wearecitizensadvice.org.uk/rewiring-the-s…

It's #TrusteesWeek, and we want to say a huge thank you to all our incredible trustees who give up their time to support Citizens Advice!

Whether at a national or local level, their support is vital in allowing us to continue helping people find a way forward 💙

Colour me S H O C K E D 😒

Remember, our energy advice is a great place to start if you're not sure about how to deal with your energy concerns this winter ❄️💙

➡️ bit.ly/2T0e790