Energy Ombudsman

@EnergyOmbudsman

Formerly Ombudsman Services. If you’re looking to raise a dispute with your energy supplier, please visit our website for more information.

Warrington, Cheshire energyombudsman.org Joined February 2011

1.5K Following 6.5K Followers 9.7K Posts

Latest posts 5

Energy Ombudsman @EnergyOmbudsman Aug 5

Using AI to prepare your energy dispute?

AI can help organise your information and improve the clarity of your submission, but it should never add, assume or change the facts.

Read our guidance: energyombudsman.org/advice-for-con…
#EnergyOmbudsman #ConsumerAdvice

Energy Ombudsman @EnergyOmbudsman Apr 16

We’ve published our latest Broker Report, marking our third year of the ADR scheme for energy brokers.

✅ 1,952 brokers in the scheme
✅ 980 cases accepted
✅ 79% remedies on time, up 16%
✅ 40% signposted by brokers, up 32%

🔗 energyombudsman.org/news/energy-om…

Energy Ombudsman @EnergyOmbudsman Jan 27

Today’s announcement by @Ofgem has confirmed the start of regulation for #HeatNetworks, building on legislation that came into effect in April 2025 allowing heat network consumers and small businesses to raise their disputes with our service. Read More: energyombudsman.org/news/ofgem-con…

www.energyombudsman.org Ofgem confirms regulation for Heat Networks | Energy Ombudsman Today, Ofgem has commenced the statutory regulation of heat networks, building on legislation that allows heat network consumers and small businesses to…

Ofgem @ofgem Jan 26

Heat networks regulation is on the way

From 27 January 2026, if you operate or supply heat to a heat network, these rules will apply to you. Now’s the time to get prepared

More info on our website: ow.ly/wnAT50Y3K7x

📩 Sign up to our mailing list: ow.ly/pcAZ50Y3K7y

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Energy Ombudsman @EnergyOmbudsman Sep 23, 2025

Today marks the #InternationalDayofSignLanguages. We work with @signsolutionsuk, allowing consumers to contact us and benefit from our service via #SignLanguage #BSL

For information on #accessibility adjustments we can make to our service, visit energyombudsman.org/accessibility

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Energy Ombudsman @EnergyOmbudsman Aug 20, 2025

Today we welcomed @ofgem to our Daresbury Park office. We look forward to continuing our collaboration to support fair outcomes for consumers.
MORE INFO: energyombudsman.org/news/ofgem-dir… #Ofgem #UKenergy #collaboration #EnergyOmbudsman #consumerprotection