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Self Improving Companies
A customer buying a car doesn’t care which team handles sales, financing or support. They want a great experience with someone who knows them personally and has the full picture.
I’ve seen customer lifetime value increase when one agent owns that relationship. Let agents learn from the work, test improvements and share what works, and the company gets better as it operates.
Selling this to an incumbent means asking people to change their systems and often their own jobs.
A founder starting today can build around the customer from day one. At the speed AI is moving, it may be better to build the AI native bank, insurer or marketplace yourself.
If you’re building this, let’s talk.
cc @a16z @speedrun
A customer buying a car doesn’t care which team handles sales, financing or support. They want a great experience with someone who knows them personally and has the full picture.
I’ve seen customer lifetime value increase when one agent owns that relationship. Let agents learn from the work, test improvements and share what works, and the company gets better as it operates.
Selling this to an incumbent means asking people to change their systems and often their own jobs.
A founder starting today can build around the customer from day one. At the speed AI is moving, it may be better to build the AI native bank, insurer or marketplace yourself.
If you’re building this, let’s talk.
cc @a16z @speedrun
1:15
David is spot on! Very excited for this space
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