@GoibiboSupport
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Credit where it’s due. 🙌
The @goibibo team just set an example of how customer service should be. Not only did they promptly process my refund, but they even went a step further refunding the convenience fees as a special gesture! 💫
I had reached out to them explaining that the cancellation was due to the airline’s schedule change, and politely requested a review. While the T&Cs clearly state that convenience fees are non-refundable, the @GoibiboSupport team chose empathy over policy and that truly deserves appreciation. 👏
In a world where customer support often hides behind rules, this small gesture made a big difference. 🫶View quoted post on X
@GoibiboSupport A big shout out to Saurabh from Goibibo who helped me with my issue and resolved it efficiently. Thanks a ton for your help @GoibiboSupport!View quoted post on X
Thank you so much @GoibiboSupport My number has been successfully updated. I specially thank Kunal, Priyanka & Apurva. Keep up the good work! cx.locobuzz.com/layoutPreview/…View quoted post on X
