Kate Lee

@OctopusEnergy you have spoilt our Christmas, my husband is angry & exhausted, our family are furious about cancelling plans & the worries about the charging the car in the New Year is just miserable. I cannot believe you haven’t turned up today.

So @OctopusEnergy 3 months on:

1. You brought the wrong cable
Then
2. Your engineer was too hungover to stay
Then
3. You rewired the garage back wrongly & dangerously
Then
3. You didn’t have our appointment (we have 3 confirmation emails)
And…

Still no charger😡. Disgusting

If you are considering @OctopusEnergy please avoid. The cost of the ‘free’ charger so far in emergency repair call outs after their work, unpaid leave, paying for non-existent fitting, public charging and cancelled Christmas train tickets is over £1200.

Absolutely appalling.

After cancelling our Christmas travel plans @OctopusEnergy promised the engineer would come today to fit our car charger, 4th attempt, we just got a call to say no one is coming. Absolute lying shambles. We even checked last night & this morning. Disgusting. Come & get your car.

And the absolutely worst customer service award of 2025 goes to @OctopusEnergy Hours of wasted time, poor sign posting, lost income from days off when they send no engineer or 2 engineers with no cable! Car for 6 weeks, still no charger in sight. Outstandingly poor.