Richmond Council Help

@LBRuT_Help

Seeking help with @LBRUT services? Contact us here or ring 020 8891 1411.

Phones & social media Mon-Fri 09.00-17.00

Online services available 24/7

Richmond upon Thames richmond.gov.uk Joined August 2013

446 Following 2.1K Followers 13K Posts

Latest posts 5

Richmond Council Help @LBRuT_Help Dec 5, 2024

You can find out what changes there are to our services during this years Christmas & New Year period on our website here richmond.gov.uk/bank_holiday_o…

Christmas tree collections will run from Monday 6 to Friday 17 January 2025 on your roads garden waste collection day.

Image of some Christmas lights, Christmas presents, Santa's hat and some holly with the wording "changes to our services over the Christmas and New Year period"

Richmond Council Help @LBRuT_Help Sep 27, 2024

Our telephone system is currently down and we are unable to take calls at present. We are working to resolve this as soon as we can and apologise for any inconvenience.

Richmond Council Help @LBRuT_Help Aug 23, 2024

There will be no changes to the schedule of waste & recycling collections following the summer bank holiday on Monday 26 August.

We will continue to collect residential waste on your usual collection day.
richmond.gov.uk/waste_and_recy…

Bank holiday waste & recycling collections.

Richmond Council Help @LBRuT_Help Aug 23, 2024

Our offices & phone lines will be closed from 17:00 today until 09:00 on Tuesday 27th August 2024 due to the bank holiday.

If you need to report an emergency or urgent issue during this time please call 020 8891 1411 to speak to the out of hours team.
richmond.gov.uk/online_services

richmond.gov.uk Many of the services we offer can now be completed online. Many of the services we offer can now be completed online.

Richmond Council Help @LBRuT_Help Aug 8, 2024

The fault has now been fixed and those who were unable to use their codes can now go ahead and complete the annual canvass using the same codes.

If you confirmed your details on the phone to our Customer Services team you do not need to complete this again.

Richmond Council @LBRUT Aug 8, 2024

We're aware that due to a technical fault some of the codes sent in the annual electoral canvass email are not currently working. Those affected will receive a second email shortly with further guidance.

We apologise for any inconvenience whilst we work on fixing the fault.

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