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Situation Update: Ledger can confirm that one of the impacted users’ devices contained an unauthorized hardware implant. Ledger is reaching out to impacted users as part of the ongoing investigation. If you have information regarding the investigation, please reach out to Ledger’s bounty program: bounty@ledger.fr. As a measure of precaution CryptoBilis confirmed it has ceased sales of all hardware wallet inventory until the investigation is concluded. Ledger is in active communication with CryptoBilis on next steps.
Ledger is working with the appropriate authorities to bring the bad actors to justice, and thanks @SEAL_911 for their collaborative support on the investigation. We have no indication that Ledger’s security infrastructure, systems or services have been compromised. As a reminder, Ledger recommends users who purchased a Ledger device from this reseller to not initiate set up if they have not yet done so. If you have set up your Ledger device, consider moving assets to a new Ledger signer (with a new seed).
Security is a constantly evolving landscape; Ledger is continuously adding security mitigations and is working on further, enhanced anti-tampering solutions.
Scammers often try to take advantage of incidents like this. Rely only on official Ledger channels for updates, and remember: Ledger will never ask for your 24-word recovery phrase.
For assistance or questions, contact Ledger customer support through our official channels: support.ledger.com
Ledger is working with the appropriate authorities to bring the bad actors to justice, and thanks @SEAL_911 for their collaborative support on the investigation. We have no indication that Ledger’s security infrastructure, systems or services have been compromised. As a reminder, Ledger recommends users who purchased a Ledger device from this reseller to not initiate set up if they have not yet done so. If you have set up your Ledger device, consider moving assets to a new Ledger signer (with a new seed).
Security is a constantly evolving landscape; Ledger is continuously adding security mitigations and is working on further, enhanced anti-tampering solutions.
Scammers often try to take advantage of incidents like this. Rely only on official Ledger channels for updates, and remember: Ledger will never ask for your 24-word recovery phrase.
For assistance or questions, contact Ledger customer support through our official channels: support.ledger.com
