1/ We've launched our Model Complaints Resolution Procedure (MCRP) to help legal service providers resolve complaints faster and more effectively.
Legal Ombudsman
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We're here to resolve complaints about legal services in England and Wales, and help stop problems arising.
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Our phone lines are now back up and running.
We apologise for any inconvenience caused while the issue was being resolved and thank you for your patience.
We apologise for any inconvenience caused while the issue was being resolved and thank you for your patience.
馃摙 Phone Line Update
We're currently experiencing technical difficulties with our phone lines. We are working hard to fix the issue as quickly as possible.
We apologise for any inconvenience this may cause and thank you for your patience while we get things back up and running.
We're currently experiencing technical difficulties with our phone lines. We are working hard to fix the issue as quickly as possible.
We apologise for any inconvenience this may cause and thank you for your patience while we get things back up and running.
Are you a legal provider trying to resolve a complaint? Our case studies highlight examples of our approach to investigating different issues, and the outcomes we reached and why. You can read them at: bit.ly/3MRT86u
If you're a legal provider handling complaints, our free technical advice desk can help you. Got questions about how to resolve a complaint fairly, or prevent it arising, why not get in touch? We can also answer questions about LeO鈥檚 role and approach: bit.ly/43x3i3m
