NiCE

The next generation of @NiCECognigy is here, our biggest release yet.

→ Agentic Experience Studio: from idea to working agent, faster
→ Agents that connect to your systems, tools and external agents
→ Traceability, guardrails and governance from day one

See it in action: bit.ly/4BXc5fp

By 2029, 80% of common customer service issues are expected to be resolved without human intervention, cutting operational costs by 30%.

CX leaders aren’t only deciding what AI can do. They’re deciding what it must never touch.

Via @FT 👉 ft.com/partnercontent…

Only 19% of contact centers assess 100% of their channels for quality. 35% assess fewer than half.

Customers hop from chatbot to WhatsApp to phone. Most teams only see the last step.

Lower customer service costs AND happier customers?

That's the kind of AI result worth paying attention to.

Mike Brinker of Deloitte shares what he's seeing, including a 39% reduction in cost per contact, and why efficiency is only part of the story.

Hear his take: bit.ly/4yQSlaU

The average organization has 12 AI-enabled vendors in its CX stack. Yet only 35% say their systems maintain full context across workflows.

More AI doesn't automatically mean smarter CX.

Here's why orchestration matters: bit.ly/47Vnb73