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Communications Consumer Panel

@NewsCCP

Championing consumers', citizens' and micro businesses' communications interests, by providing independent, expert advice to Ofcom, governments and industry.
United Kingdom communicationsconsumerpanel.org.uk Joined May 2011
2.1K Following 508 Followers 873 Posts

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Communications Consumer Panel @NewsCCP
Our research on the life-changing effects of improved rural connectivity is published, including video footage of consumers' and micro-businesses' true stories and our recommendations to help those left behind #rural #connectivity #fairness
ALT: man looking at phone in a field
Communications Consumer Panel @NewsCCP Jul 17, 2023
Rural connectivity is vital and our research, video and recommendations are now published! We would like to thank our National Hubs and Consumer Advocacy Hubs participants in Northern Ireland, Wales, Scotland and England for their input into this work: bit.ly/3pU9xig
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Communications Consumer Panel @NewsCCP
We're pleased that Ofcom is being firmer with comms providers on behalf of consumer struggling with the cost of living and welcome action taken to support consumers who want to switch provider or make a complaint. It's vital that consumers are able to make their voice heard.
Ofcom @Ofcom Jul 13, 2023
We are investigating Virgin Media after complaints the company is making it difficult for customers to cancel contracts.

Our investigation will also look into whether the company has met our requirements on complaints handling.

Read more:
ofcom.org.uk/news-centre/20…
Ofcom’s Chief Executive, Dame Melanie Dawes: "Our rules are there to protect people and make sure consumers can take advantage of cheaper deals that are on offer. That’s particularly important at the moment as households look for ways to keep their bills down. “We're taking action today, on behalf of Virgin Media's customers, to investigate whether the company is putting unnecessary barriers in the way of those who want to switch away. ”
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Communications Consumer Panel @NewsCCP
We support tough action by the Government and by Ofcom and other digital regulators to tackle fraud at the source - to relieve consumers and citizens of the fear, shame and harm associated with being "scammed". Our 2022 advice to Ofcom can be found here: communicationsconsumerpanel.org.uk/downloads/ccp-…
Ofcom @Ofcom May 3, 2023
Our statement on the government's fraud strategy, announced today:
Quote from Ofcom: “Scammers who defraud people out of their hard-earned money are callous criminals, and thwarting them requires a united front. So we welcome the Government’s wide-ranging plans to tackle the problem, and we’ll continue to play our part by ensuring telecoms companies introduce tougher defences to better protect the public.”
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