Office of Unified Communications

On Veterans Day, we pause to recognize all who have worn the uniform in service to our country. We are especially grateful to the veterans of the Office of Unified Communications who continue to answer the call to serve in new ways. Thank you for your sacrifice and dedication.

In a cardiac emergency, every link in the chain of survival is critical. Today, three cardiac arrest survivors reunited with the 911 call takers, bystanders, and first responders whose actions helped save their lives.

Last week, our Heroes in Headsets received 17,548 calls for service for police, fire, and EMS, and handled over 150 text-to-911 sessions with 88.77% of calls answered in 20 seconds or less. #WeAnswerTheCall

Last week, our Heroes in Headsets received 15,782 calls for service for police, fire, and EMS, and handled over 160 text-to-911 sessions with 90.10% of calls answered in 20 seconds or less. #WeAnswerTheCall

On National First Responders Day, we recognize the dedication and courage of those who protect and serve our community. We also honor public safety telecommunicators, whose expertise and compassion help people through critical moments. Thank you to all who answer the call.