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Proton Support

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@ProtonSupport

We’re here to help and answer your questions about @protonmail @protonvpn @protondrive @proton_pass, & @protonwallet.

🗓️ Available weekdays from 8am-6pm CET.
Geneva, Switzerland status.proton.me Joined July 2016
21 Following 39K Followers 42K Posts

Latest posts 5

Proton Support Verified account @ProtonSupport
Dear Proton community,

On Friday, October 2, 2026, an issue with Apple's developer program caused Proton Mail for Mac and Proton Meet for Mac to stop opening on macOS for some users. MacOS also incorrectly flagged them as malware in some cases.

Your data and accounts are safe. The apps were not compromised, and the malware warning was a false positive. While we continue to work with Apple to resolve the situation, we have also released new versions of the apps to work around the problem for affected users. If you find that either Proton Mail for Mac or Proton Meet for Mac fail to open, you may need to download and install the app again from the links below.

We apologize for the inconvenience.

- Download Proton Mail for macOS from proton.me/mail/download
- Download Proton Meet for macOS from proton.me/meet/download

Stay secure,
The Proton Team
proton.me Download the Proton Mail App for iOS, Android & Desktop | Proton Get the Proton Mail app to send encrypted email and keep your communications private by default.
Proton Support Verified account @ProtonSupport Oct 2
Hey everyone,

Some users on MacOS may be seeing errors stating that our Proton Mail & Proton Meet apps are qualified as malware. This is an error, there is no actual malware threat, and we're working together with Apple to restore functionality for our MacOS users.

For context, earlier today one of our developer accounts with Apple was revoked for unknown reasons, causing previously legitimate apps to be blocked at the operating system level on MacOS. In the meantime, we recommend using the webapps.

Apologies for the disruptions caused by this, the team is working on fixing this asap and we will communicate further once we have more information. Please check the status.proton.me for updates.

Thank you for your understanding.
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8 replies 17 reposts 202 likes 8.9K views View on X
Proton Support Verified account @ProtonSupport
Hey everyone,

Some users on MacOS may be seeing errors stating that our Proton Mail & Proton Meet apps are qualified as malware. This is an error, there is no actual malware threat, and we're working together with Apple to restore functionality for our MacOS users.

For context, earlier today one of our developer accounts with Apple was revoked for unknown reasons, causing previously legitimate apps to be blocked at the operating system level on MacOS. In the meantime, we recommend using the webapps.

Apologies for the disruptions caused by this, the team is working on fixing this asap and we will communicate further once we have more information. Please check the status.proton.me for updates.

Thank you for your understanding.
8 replies 15 reposts 112 likes 14K views View on X
Proton Support Verified account @ProtonSupport
Our analysis of the August 27 outage is complete, and the full post-mortem report from Proton's engineering team is now published on our blog: proton.me/blog/august-27…

We sincerely apologize to everyone who was affected by the incident, and thank you for your continued support.
proton.me August 27 outage: Incident report | Proton Here's a timeline of what happened, what choices we made during the incident and why, and how it was resolved.
Proton Support Verified account @ProtonSupport Aug 26
We are currently experiencing a major outage affecting Proton's services. We're working as fast as possible to fully restore services. We apologize for any inconvenience.

Please follow updates on our status page: status.proton.me
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44 replies 47 reposts 624 likes 46K views View on X