Rail Ombudsman

@RailOmbudsman

Offering Alternative Dispute Resolution for GB rail customers unable to resolve their issues directly with train companies. Tel 0330 094 0362

United Kingdom railombudsman.org Joined July 2018

167 Following 1.3K Followers 866 Posts

Latest posts 5

Rail Ombudsman @RailOmbudsman Feb 16

Recent reporting highlights how many rail passengers are unsure of their rights when journeys don’t go to plan.
Read the latest article from @DailyMirror below.

🔗ow.ly/VSs050Ygy3B

#RailPassengers #PassengerRights #RailTravel #RailIndustry #KnowYourRights

Couple running through station with suitcase

Rail Ombudsman @RailOmbudsman Jul 7, 2025

The Rail Ombudsman has launched a new website with enhanced accessibility, usability and design. Explore key features, including a BSL video, WCAG 2.2 AA compliance, and more: railombudsman.org

#Accessibility #RailOmbudsman

A modern passenger train with a yellow front is stopped at a busy platform inside a large covered railway station, with people walking alongside the train

Rail Ombudsman @RailOmbudsman Jun 19, 2025

The Rail Ombudsman is featured in The Sun today in an article exploring how the upcoming heatwave could affect travel — and what refunds consumers may be entitled to.

🔗 thesun.co.uk/money/35454544…

#RailOmbudsman #ConsumerRights #TravelDisruption #Heatwave #KnowYourRights

www.thesun.co.uk Full list of hot weather refunds you could be entitled to: your rights explained SUMMER has well and truly arrived, bringing with it glorious sunshine and the promise of long, warm days. The Met Office has also said large swathes of the UK have met heatwave criteria. In the UK,…

Rail Ombudsman @RailOmbudsman Jun 3, 2025

We’re proud to share The Rail Ombudsman Annual Review 2024.

📖 Read the full review here: lnkd.in/etNYmUDF

#railombudsman #annualreview2024 #disputeresolution #accessibility #railsector #consumerprotection #fairness #transparency #publictrust #independentombudsman

Rail Ombudsman @RailOmbudsman Jun 3, 2025

The Rail Ombudsman has released its quarterly statistical report for Q3, 2024/25.

To read the report please visit 🔗 lnkd.in/ejKNRxJR

#RailOmbudsman #OmbudsGroup #q3 #ADR #legal