Service Cloud

@ServiceCloud

Connected service on every channel. Service that never sleeps.

Need help? Contact @AskSalesforce for support.

San Francisco, CA salesforce.com/service-cloud Joined May 2012

7.8K Following 28K Followers 5.3K Posts

Latest posts 5

Your next service request might not come from a customer. It might come from their AI agent. 🤖

@salesforce's Edwin Pahk asked a personal agent to book his home battery service. It found the installer and booked the job with Scheduling Agent.

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Service Cloud @ServiceCloud 2d

APEI's help desk had gaps. IT Service Cloud closed them:
➡️ From no data access to direct access.
➡️ From unseen repeat issues to problems caught early.
➡️ From piled-up routine requests to built-in incident workflows.

Learn more about IT Service Cloud: sforce.co/3Vn0u96

Service Cloud @ServiceCloud 3d

A defect report with half the details is like telling a mechanic your car "makes a weird noise." 🔧

Serviceblazer Hanna Sandoval used @salesforce to close that gap and make defect documentation clearer and more consistent.

Join us Nov. 16 to learn more: sforce.co/48KFD2u

Service Cloud @ServiceCloud Nov 6

Hands-on beats hand-wavy. 🎧

Build a contact center natively in @salesforce and deploy a voice AI agent, live, with three solution engineers.

Save your spot: sforce.co/48zjAvI

Service Cloud @ServiceCloud Nov 4

"Average handle time is a KPI of the past.”

@FanDuel's Priya Pappu, VP of Customer Experience AI & Automation, shares three pieces of advice for leaders moving to Contact Center.

Watch, then learn more: sforce.co/4zrYoUd

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