ServiceTitan

@ServiceTitan

The operating system for the trades.

ServiceTitan helps hardworking contractors grow their businesses and reach the level of success they deserve.

Glendale, CA servicetitan.com Joined June 2011

1.9K Following 5.2K Followers 5.5K Posts

Latest posts 5

ServiceTitan @ServiceTitan 1d

Cold weather can reveal problems that go unnoticed the rest of the year. A 10-year-old water heater is close to its 11.3-year median replacement age. A 10-year-old furnace? Not close at all. The median there is 17.7.
Full story in the replies.

#StateoftheTrades #ServiceTitan

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ServiceTitan @ServiceTitan 3d

At Pantheon 2026, Vincent Payen shared how AI gives trade businesses an edge: pick the workflows that matter and build on your own terms.

#ServiceTitan #Pantheon2026

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ServiceTitan @ServiceTitan 4d

AI dispatch fell short at HomeX Services Group until the team standardized technician skills and job types. Then came a “huge leap,” says CTO Jennifer D’Ambra.

What would your dispatch settings say about your techs?

#ServiceTitan #AIfortheTrades

A person in a blue uniform operates a control panel near a large garage door. The overlay text reads: "HomeX started its software search by asking employees what they needed. Their input helped shape the proposal that went to the board.

A gradient blue background with a grid pattern. White text reads: “What was working? What needed to change? CTO Jennifer D’Ambra’s team asked users what they wanted from the new software. Team buy-in came before the financial case.”

A person with a headset is sitting at a desk, gesturing with one hand, in an office setting. Text on the image reads, "Missed opportunities were part of the cost. HomeX’s business case considered the value of leads and calls the company wasn’t capturing.

Text on a blue background with a grid pattern: "D’Ambra’s advice: Be intentional about the decision and only commit once the team is ready."

ServiceTitan @ServiceTitan Oct 30

Shops with 50+ techs are booking 58% of the calls they receive. Shops with 1 to 10 techs are booking 30%.

Each unbooked call is a job that didn’t make it onto the board.

At smaller shops, one CSR or dispatcher often covers three techs. At bigger shops, each one supports seven.

#StateOfTheTrades #ServiceTitan

A person is using a smartphone. The text states, "Larger trades shops book a greater share of calls. In ServiceTitan’s sample, the largest shops booked at nearly twice the smallest shops’ rate." The image includes navigation icons at the bottom.

Blue background with grid pattern displaying text: "Booking rates rise with each technician group. 1–10 technicians: 30%, 11–24 technicians: 42%, 25–49 technicians: 52%, 50+ technicians: 58%."

Blue background with a grid pattern. Text reads: "The pattern held across five quarters. Every quarter, booking rates rose with each technician group."

ServiceTitan @ServiceTitan Oct 29

Recurring service businesses live or die by route density.

Goal-based one-click routing with preview is now live for property care.

How much of your routing do you still build by hand?

Learn more in the replies.

#ServiceTitan #PropertyCare #AIfortheTrades

A person in a neon yellow hoodie and cap is sitting inside a truck, using a tablet. The text over the image reads, "Pest and lawn crews need more than the fastest route. At Pantheon, operators asked about rain, conflicting services and customer requests. Here’s how those needs are shaping scheduling tools.

A blue gradient background with a grid pattern features text stating: "Different routes call for different goals. Goal-based routing lets you pick goals for the jobs and routes in scope, then preview before you commit." There is an arrow symbol at the bottom right corner.

A person uses a leaf blower to clear fallen leaves from a sidewalk in a park setting. The background features trees and a clear sky. Below the image, there is text discussing service timing and route planning.