Shelly Kramer

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@ShellyKramer

ARInsights' ARchitect Analyst Power 100 tech analyst | principal analyst @KramerandCo. Research #AI #Security #ESG #Collaboration #CX #DX #Cloud

United States kramerand.co Joined December 2008

63K Following 91K Followers 232K Posts

Latest posts 5

Shelly Kramer @ShellyKramer Oct 21

From Cloud Comms to AI-First: @RingCentral's Voice-Powered Transformation. In this episode, #RingCentral's John Finch and I explore agentic voice AI, why voice is the #CX moat, and a look at what's ahead. #ageofAI, #voiceAI #cx, x.com/i/broadcasts/1…

Shelly Kramer @ShellyKramer Oct 14

Collaboration tools were built for desks. Most of the workforce isn't at one. I sat down with Mitel's Martin Bitzinger to unpack Mitel WX, a role-based UC platform built for frontline workers. #MitelWX #FrontlineWorkers x.com/i/broadcasts/1…

Shelly Kramer @ShellyKramer Sep 17

Epicor customers have always built strong communities. Now they can share the AI agents they build too. Olaf Schweinsberg on the Agent Marketplace.
Full convo: youtu.be/Osgf-_DasE0
#AI #AgenticAI #ERP

1:00

Shelly Kramer @ShellyKramer Sep 16

No one knows a business better than the people running it. Olaf Schweinsberg on Agent Foundry — giving Epicor customers the tools to build their own AI agents.

Full convo: youtu.be/Osgf-_DasE0
#AI #AgenticAI #ERP

1:27

Shelly Kramer @ShellyKramer Sep 16

ERP migrations have a reputation for being painful. Olaf Schweinsberg on how AI is changing that — faster data mapping, smarter onboarding, less friction.
Full convo: youtu.be/Osgf-_DasE0
#AI #ERP #DigitalTransformation

1:15