Su Duff

Trying to claim a refund for 2 months now. Payment authorised on 4 Oct. STILL HAVEN'T RECEIVED. Phone line to CS cuts off the call & I'm dealing with non committal emails.

WHAT A SHAME @British_Airways. WHY DO YOU TREAT YOUR CUSTOMERS THIS WAY? @watchdog what are my rights?

@British_Airways how is it you promise a refund and then don't deliver on the date promised? You give your customers no way of contacting you by phone and then tell us to try again later? Been trying for weeks now to get a resolve. Shocking service all round.

@JohnBishop100 absolute legend. You made me think. You made me vote. Good work team @comicrelief saving lives :)

Back online, let's get some research done, all in the name of work!