TfL

Did you know that Earls Court is actually in a Grade II listed building? 👌

#Hertitage

There’s still time to have your say on the proposed new London Overground route in west London 📣

Find out more and share your views before 18 November 2026: haveyoursay.tfl.gov.uk/west-london-or…

We’re working on a new operation to tackle persistent fare evasion across London’s transport network with the @BTP. 👮

Those who deliberately and repeatedly evade fares should expect to be caught.

Find out more: tfl.gov.uk/corporate/prot…

#Crime #PublicTransport

Quick thinking and teamwork help a passenger in need at King’s Cross ❤️‍🩹

Operations Officers Chris and Pierre demonstrated excellent teamwork when helping a passenger experiencing symptoms of a potential heart attack at King’s Cross station.

When the passenger approached Pierre with chest pain and pain down their arm, Pierre immediately provided support and was joined by Chris. Recognising the seriousness of the symptoms, Chris quickly contacted the control room to request emergency assistance. The passenger was reassured and helped to a seat before first aid-trained Customer Service Adviser, Susana, arrived.

Working together, the team escorted the passenger to the station’s first aid room, where station staff coordinated updates with the @Ldn_Ambulance, while Chris kept the customer calm and engaged. Pierre also contacted the passenger’s spouse to keep them informed.

Paramedics later took the customer to hospital with signs of a heart attack.

Interestingly, both Pierre and Susana have backgrounds in the airline industry, bringing experience of working in a fast-paced travel environment where keeping people safe and responding calmly in unexpected situations is part of the job. Pierre spent 35 years with @British_Airways, while Susana worked as airline crew.

This incident is a great example of how that experience, alongside their TfL training and the support of station colleagues, helped the team respond with professionalism, communication and compassion when a passenger needed them most.

#TfLCares #CustomerService #LondonTransport

Keep an eye out for poppies on your journey this week 🌹

We're partnering with the Royal British Legion to mark 20 years of London Poppy Day, with poppy-branded buses, trains and Cable Car cabins across the network.

Look out for volunteers collecting donations to support the Armed Forces community.