UBACARES

Diaspora Customers, please take a moment to read this.

Do you still have access to the SIM linked to your UBA account?

If you have a Nigerian phone number registered on your UBA account but no longer have access to the SIM, please take action.

A mobile number that has been inactive for an extended period may be reassigned by the network provider. This could mean that while you still use the number on WhatsApp, you may no longer control the SIM itself.

Why does this matter?
Your registered mobile number is an important part of your banking relationship and may be used to receive transaction alerts, OTPs and other important account notifications.

If you no longer have access to the SIM linked to your UBA account, please contact us to update your registered phone number.
📞 0700 2255 822 / 020 1280 7000

📧 cfc@ubagroup.com

📱 DM @UBACares

Important: Being able to use a number on WhatsApp does not necessarily mean you still control the SIM associated with that number.

Protect your account. Keep your registered contact details up to date.

#UBACares #StaySecure

Stay Alert. Stay Safe.

DO NOT CLICK THIS LINK!

Your online security matters. Be mindful of messages that request personal or account information, create urgency, or contain links asking you to verify your identity.

Phishing messages can sometimes appear to come from familiar or trusted sources. Always take a moment to assess a message before clicking on links or sharing sensitive information.

Remember, UBA will never ask you to share your OTP. For assistance or enquiries, kindly reach out to us through our verified channels.

Your security matters to us. ❤️

Need to update the mobile number linked to your UBA account? Here’s how

If you no longer have access to the SIM registered on your UBA account, you can update your mobile number through one of these options:

Option 1: UBA Self-Service
Update your registered mobile number through the UBA Self-Service platform.
Follow the prompts to authenticate and complete your mobile number update.

ubagroup.com/nigeria/self-s…

Option 2: Contact UBA Cares
If you’re unable to use the Self-Service option, don’t worry. Simply send us a DM on any of our verified UBA Cares social media pages on X, Instagram or Facebook.

Our team will guide you through the account update process. 

You may be required to provide:
• A completed and signed Account Update Form
• A valid means of identification
• A recent passport photograph
• Any additional information required to verify your identity and process the request

🔐Stay secure: UBA will never ask you to disclose your PIN, Secure Pass, OTP, card PIN or other confidential banking credentials with anyone

Always confirm that you are communicating with an official, verified UBA account before sharing any information.

Thank you for choosing UBA.

Before You Click "Transfer"... ⏳

Take just 10 seconds to:
✔ Confirm the account name.
✔ Verify the bank.
✔ Double-check the account number.
✔ Make sure you're sending the money to the intended recipient.

A few extra seconds can save you the stress, time, and effort involved in recovering funds from an erroneous transfer.

If You Transfer Funds to the Wrong Account:
- Report the transaction to your bank immediately.
- ⁠Notify the beneficiary bank as soon as possible.
- ⁠Where required, obtain a court order and present it to the beneficiary bank. This may enable the bank to place a restriction on the funds while the matter is being reviewed and resolved.

Before You Click Send...
Pause. Review. Transfer with Confidence.

Bank Safely.

#UBACares #SafeBanking #FraudAwareness #BankSmart

A quick reminder, because keeping your account(s) safe matters to us.

Staying safe online starts with a few simple steps.

UBA will never ask you to share your PIN, password, OTP, card details or other confidential banking information through unsolicited messages or links.

Before you click or share any information, pause and verify.

If you’re ever unsure, reach out to us through our official channels. We’re always happy to help.

#UBACares #StaySafe