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Vaani Developer Platform is now LIVE ❤️
Everything we learned from putting voice agents on millions of real phone calls is now a platform you can build on.
Over the last 16 months, we noticed a lot of loopholes across how voice agents are built, and each of these bottlenecks became part of the platform:
i) callers rarely finish in one call. Agents have to remember every past conversation
ii) when someone says "I'm busy, call me after 7”, the agent shall remember and call at 7 and pick up where it was left off
iii) one agent juggling ten jobs starts dropping things and may hallucinate heavily. Complex outcome-oriented workflows need a swarm of agents working together
iv) people switch languages mid-sentence. The agent has to switch with them seamlessly. A very special problem for India, Southeast Asia, LatAm and Middle-eastern nations.
v) plenty of call dials end up on IVR menu or call screening before a person picks up. The agent has to wait, work its way through, or leaves a voicemail.
vi) not everybody is a prompt-engineer, and specific configurations and prompts are the soul of the voice agent.
.. and there are many more crazy features we have built for this developer platform.
If you build voice agents for clients or for your own product, this is for you. Check us out (link in comments)
Everything we learned from putting voice agents on millions of real phone calls is now a platform you can build on.
Over the last 16 months, we noticed a lot of loopholes across how voice agents are built, and each of these bottlenecks became part of the platform:
i) callers rarely finish in one call. Agents have to remember every past conversation
ii) when someone says "I'm busy, call me after 7”, the agent shall remember and call at 7 and pick up where it was left off
iii) one agent juggling ten jobs starts dropping things and may hallucinate heavily. Complex outcome-oriented workflows need a swarm of agents working together
iv) people switch languages mid-sentence. The agent has to switch with them seamlessly. A very special problem for India, Southeast Asia, LatAm and Middle-eastern nations.
v) plenty of call dials end up on IVR menu or call screening before a person picks up. The agent has to wait, work its way through, or leaves a voicemail.
vi) not everybody is a prompt-engineer, and specific configurations and prompts are the soul of the voice agent.
.. and there are many more crazy features we have built for this developer platform.
If you build voice agents for clients or for your own product, this is for you. Check us out (link in comments)
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