Verizon Support

Here's how you pair your child's device with Verizon Family
• Tap the Family Companion app
• Get started - Skip tutorial
• Scroll & tap "Agree"
• Click continue on: Keep Verizon Family app always on, Physical activity, usage access,
You'll be notified that you've completed the pairing

Click here for more: spr.ly/6017BHclfh

@Phillip_R25 Hey Philip! I'm looking into things on my end, and my system is giving me an error saying you aren't currently following our support page.

Instead of letting that slow us down, I want to make this easy: go ahead and shoot us a quick Direct Message right from our profile page, and I will take it from there to get your and your wife's upgrades sorted out.

Thanks so much for sticking with us through all these tech hiccups—let's get this knocked out for you! *Jax

@briedenise26 , let's take a look at that as well as your bill. I will send you a link for a secure chat. -Ross

@jackbridgeen , You can also try a force restart on the iPhone to help the device re-sync and stop freezing. -Ross
• Press and quickly release the Volume Up button.
• Press and quickly release the Volume Down button.
• Press and hold the Side / Power button until the screen goes black and the Apple logo appears, then release the button.

@shark22791232 I would love the opportunity to look into this for you. Please send us a DM to further investigate *April.