Zen Internet Help

We are currently experiencing an incident on our core network that is impacting services. Our engineers are aware of the issue and actively working to resolve it. For updates, follow the link:
servicealerts.zen.co.uk/active/5/8803

Some of our customers may be experiencing downtime. We are actively working to resolve this and services are recovering.

For updates and locations impacted please check out our service alerts servicealerts.zen.co.uk/active/5/8772

We're aware of an issue with one of our partners that means a small number of customers cannot connect to the internet. Our engineers are working with our suppliers to resolve this as soon as we can. You can follow updates here: servicealerts.zen.co.uk/active/5/8218

We're aware of an issue that is affecting some core services including cPanel, Hosting Services, DNS and Ethernet. Our teams are actively investigating and we are sorry for any challenges this is causing our customers. For updates 👇servicealerts.zen.co.uk/active/1/7942

While we would prefer for it not to have happened, we are pleased to say the problem is now fixed. It was caused by an incorrect setting on a piece of our network equipment. We are investigating further to prevent future occurrences. We are sorry for any inconvenience caused.