Zuora

Before asking “where can AI fit?” try “what are we trying to make better?” Faster decisions, clearer insight, stronger business partnership? The answer should shape the workflow.
zuora.com/resource/finan…

Finance teams: where should a human checkpoint sit in an AI workflow? Before the recommendation, before approval, or before the action?

Tokens, usage, outcomes. They’re not interchangeable. The best fit depends on what customers value and how costs behave. Which measure reflects the work an AI product actually does?

New AI workflow, same packed calendar? Something’s missing. Teams need room to learn what’s changing and where their judgment matters most. Adoption is about redesigning the work, not just adding a tool.

AI made the workflow faster. Great. Did it make the decision better? That’s the question finance leaders should start with. Define the outcome, then decide where AI fits.

zuora.com/resource/finan…