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Jo Constantz

@_constantjo

Bloomberg reporter covering the future of work @theFuture for @Business Alum @Newmarkjschool and @UVA (she/her) opinions my own
New York, NY bloomberg.com/authors/AVmRsr… Joined April 2018
225 Following 1.4K Followers 280 Posts

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Jo Constantz @_constantjo
Scoop for @business: The first study of generative AI at a real-world company, outside the lab. @Stanford, @MIT found customer service workers at a Fortune 500 software firm given access to AI became 14% more productive on average than those who were not.

bloom.bg/3mZLwVu
www.bloomberg.com Generative AI Boosts Worker Productivity 14% in First Real-World Study A study found the lowest-skilled customer-service workers reaped the greatest benefits when AI was rolled out at a Fortune 500 software firm over the course of a year.