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Our thoughts are with everyone affected by the Nepal flash floods.

We’re crediting back charges for mobile calls, texts and data used in Nepal, as well as mobile and landline calls from the UK to Nepal, between 26 August and 30 August (inclusive).

Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.

Our thoughts are with everyone affected by the Colombia earthquakes.

We’re crediting back charges for mobile calls, texts and data used in Colombia, as well as mobile and landline calls from the UK to Colombia, between 10 August and 14 August (inclusive).

Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.

Our thoughts are with everyone affected by the Venezuela earthquakes.

We’re crediting back charges for mobile calls, texts and data used in Venezuela, as well as mobile and landline calls from the UK to Venezuela, between 24 June and 28 June (inclusive).

Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.

Our thoughts are with everyone affected by Hurricane Melissa.

We’re crediting back charges for mobile calls, texts and data used in Jamaica, as well as mobile and landline calls from the UK to Jamaica, between 29 October and 31 October (inclusive).

Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.

This Sunday, 7 September 2025 at 3pm the Government is running the second nationwide test of the UK’s Emergency Alerts system.

Compatible mobile phones and tablets will receive an alert, make a loud siren-like sound and vibrate. You will not need to take any action.

These tests are important to ensure everyone in the UK is familiar with the system so that when it is needed, it can effectively protect people and properties during life-threatening events.

Find out more at gov.uk/alerts