Citizen Watch now uses Chatbase as its main channel to talk with customers in Spain and Portugal, and 75% of customer questions get resolved instantly.
Before Chatbase, customers had two ways to get in touch: call and wait on the line, or fill out a contact form. Both cost the brand. A shopper with unanswered questions doesn’t buy. An owner who can’t find service goes to a third-party shop.
Now customers get answers on the spot, and owners find their nearest service center on an interactive map directly inside the chat.
“Today, going through AI is almost mandatory. The one thing is that you have to keep it well under control. Chatbase helps with that.”
Alberto Magliola, Managing Director, Citizen Watch Ibérica
Full story in the comments.
Before Chatbase, customers had two ways to get in touch: call and wait on the line, or fill out a contact form. Both cost the brand. A shopper with unanswered questions doesn’t buy. An owner who can’t find service goes to a third-party shop.
Now customers get answers on the spot, and owners find their nearest service center on an interactive map directly inside the chat.
“Today, going through AI is almost mandatory. The one thing is that you have to keep it well under control. Chatbase helps with that.”
Alberto Magliola, Managing Director, Citizen Watch Ibérica
Full story in the comments.
