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@cmswire

The leading community of customer experience practitioners. Sister to @GetReworked and @vktrnow.

SF | NY | Bos | London | Paris CMSWire.com Joined December 2007

31K Following 67K Followers 103K Posts

Latest posts 5

CMSWire.com @cmswire 4h

Don't call it a comeback. Or do. Brian Halligan is back as HubSpot CEO, replacing Yamini Rangan a month after 660 layoffs. He's calling it a refounding, with product, go-to-market and culture all due for an overhaul as HubSpot bets on AI agents.

ow.ly/cttf5106lrf

CMSWire.com @cmswire 1d

AI spending in customer service jumped 38%, yet just 4% of leaders hit their expected ROI. Some are already rehiring the agents they cut. CMSWire Columnist Pierre DeBois unpacks the Gartner conference data and why customers keep picking up the phone anyway.

ow.ly/e8RE5105GG1

CMSWire.com @cmswire 1d

Brian Halligan Returns as HubSpot CEO, Replacing Yamini Rangan by @domnicastro dlvr.it/TWJMXR #HubSpot #AI

CMSWire.com @cmswire 3d

Just 4% of Customer Service Leaders Hit Their Expected Automation Returns by @zimanaanalytics dlvr.it/TWH9YK #CustomerService #Automation

CMSWire.com @cmswire 3d

Nvidia Board Investigates Jensen Huang After Affair With Alleged Chinese Spy by @kantrowitz dlvr.it/TWH9CB #Nvidia #JensenHuang