Co-op

At Co-op, we’re run differently.
We’re not owned by a wealthy few, we are owned by our members.
And because we're owned by YOU, we can do right by YOU.

@ulsterbiker Hello and thank you for contacting Co-op Customer Care.

How can I help you today? If you're getting in touch about a query or concern, please provide as much detail as possible and I'll be happy to assist.^Mia

@richiecooper400
Hi Richard
Please private dm us .Thanks ^ Felo

@emmabutterfly20 Thank you for bringing this to our attention, and we're sorry to hear about Callum's reaction.
As we'd like to gather some additional information and assist you further, could you please send us a private message? You'll need to follow us first so that we can respond to your message.
Once you've done this, we'll be happy to look into the matter with you.
Thank you, and we're pleased to hear that Callum is okay.^Mia

@emmabutterfly20 Thank you for providing that information, and we're very sorry to hear about what happened to Callum. We're relieved to hear that he's okay and that the ambulance was able to attend quickly.

We appreciate you taking the time to raise your concerns regarding the allergen information on the packaging. Feedback like this is important and can help us review whether allergen information is sufficiently clear for customers.

To allow us to investigate this further, could you please confirm the following:

Full name
Date of birth
Home address
Membership number (if applicable)

Additionally, if available, please provide:

Photos of the product and packaging
Any medical documentation relating to the incident
Copies of any medical bills, expenses, or charges incurred as a result of the reaction

Once we have these details, we'll be happy to investigate the matter further with the relevant team.