Pinned post
Making a new pinned post.
Please send any feedback, concern, or issue as a reply to the post you're reading right now. As I explain in the quoted tweet, I can't commit to replying, but I regularly share these with our Support, Anticheat, QA, and Behavior teams.
Thank you!
Please send any feedback, concern, or issue as a reply to the post you're reading right now. As I explain in the quoted tweet, I can't commit to replying, but I regularly share these with our Support, Anticheat, QA, and Behavior teams.
Thank you!
Making a new pinned post. Please send all feedback, concerns, and issues here.View quoted post on X
All of the replies to the quoted tweet have been shared with relevant teams over the last month. Thank you, now as ever, for helping us improve our systems and for your feedback.
I've noticed a few things that I'll be trying to solve:
1. I observe that, past 1000 replies or so, people assume that this thread isn't being monitored or interacted with (it is). To try to address that, I'll make a new thread each week.
2. I notice that people disproportionately value direct replies to their inbound. I'll see what can be done to reply to the resolved issues, although I don't want to get flagged for botting/automation and I don't want to copy/paste replies for hundreds to thousands of tweets a week. Even at 20 seconds per reply, that's still 5.5 hours of nothing but replying with the same thing per 1000 replies.
3. I notice that people spam my replies to try to get me to interact with whatever they're sending. This is something I've going to more explicitly ignore/block if it's spamming, as I don't want to turn every single thing I post into a fiesta.
4. This is not meant in any way to replace Player Support as a function. I'm meeting with Player Support leadership this week to understand where the gaps are in our coverage of various issues on League and do planning for next year.
