Ellen Carmichael

Probably Lane’s fault 😘😘😘

I honestly saw the most incredible thing at the @americanair desk at MSY. Very distressed couple is notified they won’t make their Dallas connection in time. They ask what they’re being given as comp. Woman behind the desk says “Nothing.” And the couple said it wasn’t fair and they needed to get home to San Diego. She said, and I can’t believe it still, “Well, life isn’t fair.” The man nearly collapsed on the spot. “You can talk to me like this after we have had a cup of coffee, ma’am, not when I’m a stranded passenger and you’re at your job at American Airlines.” She then said, “Well what would you have wanted me to say? It’s true.” 😱

.@TheLafayetteCo’s incredible staff retreat in New Orleans concluding the only way it could for us: every single teammate in middle seats on *American Airlines* back to DC. Dispatches from the sky:

Man Jeff keeps throwing up Ws - Meta, Space X, and now beaver nuggets for people furious they have to drive directly through Baton Rouge on I-10. I can’t wait to live/laugh/love/bless this mess all the way through Louisiana’s first 9,000-pump gas station.

John Splithoff, where have you been???

youtu.be/tUo-_fmU9VU?is…