Help Scout

@helpscout

The support platform helping 12,000+ businesses delight and retain more customers across every channel. Get started free 👉 helpscout.com

🌎 Everywhere helpscout.com Joined July 2010

1.8K Following 12K Followers 20K Posts

Latest posts 5

Help Scout @helpscout 8h

There was drama in Dublin. 🫨

Who knew simple this-or-that questions could be so divisive??
Your turn. Pick a side in the comments, and be honest. We can take it (probably). 👇

0:58

Help Scout @helpscout Oct 30

Anyone who’s worked a support queue will recognize every item in this bag. 🎃

Tell us in the comments: what would you add to the bag?

Help Scout @helpscout Oct 26

Your Help Scout context, now in Claude and ChatGPT. 🔌

With MCP, ask questions about your customer conversations in plain language. No exports, no spreadsheets.

Explore what’s possible with MCP 👇
bit.ly/3TNlCVd

0:36

Help Scout @helpscout Oct 23

We asked our designer to describe the new helpscout.com in one word. “Dots.” More than one word? “A lot of dots.” 🔵 Here’s the story behind them.

1:28

Help Scout @helpscout Oct 21

Cognitive trust: "I believe you'll get this right." Affective trust: "I believe you're on my side." AI can build the first. Only your team can build the second.