Jamie Cuffe

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@jamiecuffe

Building @pacecom: The AI operations partner for insurance
· Past @retool, cheer (acq by retool), @sequoia

New York, NY withpace.com Joined October 2012

1.7K Following 3.6K Followers 434 Posts

Latest posts 5

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Jamie Cuffe @jamiecuffe May 27

Today, Pace has raised a $46 million Series B, co-led by @ThriveCapital and @Sequoia, with participation from @emergencecap and @pruvencapital, to help our customers insure more of the world’s risk.

@pacecom agents have completed more than 250,000 critical insurance operations, growing 3x every quarter. The world’s leading insurers, like Prudential, WTW and Convex, trust Pace to scale back-office operations.

60% of the world's losses last year went uninsured. Closing this $9 trillion protection gap starts with AI-native operations.

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Jamie Cuffe @jamiecuffe 3d

Thank you @gradypb for highlighting Pace among the industry leaders pushing the boundaries of vertical AI.

Insurance was an early adopter of machine learning for personal lines underwriting and risk modeling. This wave of AI unlocks a much larger opportunity across the complex, operational side of the industry, where so much expertise remains in legacy systems and manual processes.

Over the past 6 months, two shifts have accelerated our progress in bridging the diffusion gap:
1. Computer use has reached an inflection point.
Agents can navigate and write back to the many systems that don’t have APIs, from desktop apps to green screen terminals. Agents complete the work, not just help.

2. The experts closest to operations are becoming agent builders.
More and more operations managers who used to write SOPs are now building agents in Pace, on top of the foundations their technology teams have created. This empowers subject matter experts to tackle the long tail of operational tasks, where much of the untapped ROI sits.

Guillermo Flor Verified account @guilleflorvs 6d

Sequoia doesn't care if the market crashes tomorrow. It watches one gap.

Pat Grady, co-steward of Sequoia, calls it the diffusion gap: AI improves much faster than real companies adopt it, and the gap keeps growing.

The companies closing it, by industry:

1. Harvey in law
2. OpenEvidence in medicine
3. Sierra in customer support
4. Rogo in financial services
5. Pace in insurance
6. Factory in software development
7. Traversal in observability

Real products, real ROI. That's where Sequoia is looking for the next AI giants.

Full breakdown here:
theaiopportunities.com/p/inside-the-n…

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Jamie Cuffe @jamiecuffe Nov 3

Proud to be partnering with the team at Hiscox. We're thrilled to help shape the future together with unbounded speed and scalability in an AI-native world. Thank you to the team for the trust.

Pace Verified account @pacecom Nov 3

We're excited to announce our partnership with @Hiscox_USA, a global leader in specialist insurance. Pace is powering underwriting workflows for the US team, allowing Hiscox to capture more value across their renewal business.

Thank you to the Hiscox US team for the opportunity to work together.

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Jamie Cuffe @jamiecuffe Nov 3

Proud to be partnering with the team at Hiscox.

Thank you to Nick Sinkus, Frank Lamantia and the team for the trust. We're thrilled to help shape the future together with unbounded speed and scalability in an AI-native world.

Pace Verified account @pacecom Nov 3

We're excited to announce our partnership with @Hiscox_USA, a global leader in specialist insurance. Pace is powering underwriting workflows for the US team, allowing Hiscox to capture more value across their renewal business.

Thank you to the Hiscox US team for the opportunity to work together.

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Jamie Cuffe @jamiecuffe Oct 14

Pace is named to the #Disruptors60 Class of 2026! Thanks to @GreenfieldVC + @TechCrunch Disrupt for the recognition.

withpace.com

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