Jisc Major Incidents

187818 - We have engaged with the peer to ask them to investigate. Our engineers have temporarily shut down the affected peering, with customers reporting an improvement in service. Investigations are ongoing until we have implemented a permanent fix.

187818 - Further investigations with our Senior Engineers confirmed that the loss appears to be off Janet within a peers network, we will engage with this peer to ask them to investigate. Our engineers are continuing internal discussions to assess for possible workarounds.

187818 - Remote Janet users - All investigations point to latency and loss occurring in hops beyond the Janet network. Any loss upstream will cause issues downstream, until this issue is resolved we would expect loss to be apparent in later stages of the path.

187722 – All customer connections should now be restored. Our engineers are opening a case with our hardware supplier to investigate further.

187722 - We have experienced an unexpected failure on a core node that resulted in traffic being dropped rather than re-routing. We are still bringing the device back online. A full diagnosis of the event will be carried out.