John Lewis & Partners Customer Service

@EsmeWrighteah2 Hello, thank you for bringing this to our attention. I have looked into this and can see your case has been escalated to our customer relations department, where this is being investigated. They will contact you directly to resolve your case. ^Emaan

@SamS_27 "Hi Sam, I received your DM with your details. I'm unable to reply directly via DM, but I want to reassure you that I've passed all your concerns on to your dedicated case manager. They'll review everything & reach out to you as soon as possible to resolve this.^Danielle

@burmesecatlady Hi there, I'm not able to reply to your DM directly as you do not follow us, however, thanks for letting us know you were able to speak to our Customer Service team about this. ^Steph

@K92625826 Hi Katy I can see that you have raised a case as well for this. I am able to refund the delivery charge back to a gift card if you would prefer. ^Kirstie

@_newyorkharry I've replied to your DM, offering support with your baby purchase, Amy. ^Paul