Matt Bai

20-odd years ago, I was fired from my dream job at Rolling Stone before I could publish anything. So let's try this again! Thanks to all who read me in the Post these past 6 years - hope you'll follow the next chapter.

@nytimes I’m a subscriber who’s been on hold now for 2 hours, 15 minutes and counting. You know subscribers are kind of a valued asset in our business now, right?

@nytimes I'm having an access problem with my subscription (which I've had since the beginning of time), and your AI-driven customer service is shockingly horrific. How do I get help from a human?

@YESNetwork Hey, are you guys working on this sound modulation problem that seems to be getting worse? It’s like Michael has an Austin Powers problem controlling the VOLUME OF HIS VOICE.

My latest ⁦@RollingStone⁩ column, via ⁦@AppleNews⁩. apple.news/Aabv1KYOHQ9u2Z…