@merit_systems
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The first AI Assistant Consumer Travel Report is live!
We spent the past week testing travel capabilities across 5 AI assistants: Instinct, Muse, GrokBot, Dots & Miso
🥇 Miso - fastest & most capable, omitted budget flights
🥈 Instinct - very fast but couldn't do rescheduling
🥉 GrokBot - medium speed, fully capable, very verbose
💐 Dots - very very slow but fully capable
💐 Muse - fairly capable, fairly slow, very verbose
Each assistant was tested across the following dimensions:
1. Booking time
2. Onboarding flow
3. Booking execution
4. Seat selection
5. Travel profile
6. Cancellation
7. Rebooking
8. Proactiveness
The report outlines some unique findings:
> There are three different booking methods used across the board: browser use, API access & OTA
> Miso was the fastest, at ~3 min to book where as Dots was the slowest, at ~33 min to book
> All 5 succeeded in booking a flight, but Muse wasn't able to change/upgrade a seat
> Instinct & Muse were not able to change the flight as the API provider they use, Duffel, doesn't give them that functionality
> Everyone biased towards cheaper options except Miso, who wasn't able to book basic economy flights
> Miso was the only one to ask for traveler details, loyalty number, and known travel number unprompted
Want new dimensions tested for the next report?
Let me know!View quoted post on X
SF AI Assistant lovers, your time has come!
October 19th. Get ready for an epic AI assistant meetup 🤖
To be announced:
> more sponsors/partners
> location
> event agenda
RSVP here: luma.com/wabd65c0View quoted post on X
View quoted post on X
