Monzo 🏦

Hey everyone, for a short period today, we activated Monzo Stand-in, our fully independent backup bank while we investigated an issue affecting customers.

This technical issue has been resolved, and all of our services are now back up and running. We're sorry for any inconvenience and thank you all for your patience.

We've identified some issues affecting Monzo and activated Monzo Stand-in, our fully independent backup bank. As a result, you can still make card payments, withdraw cash, freeze your card, send and receive bank transfers, and more.

We're rolling out a fix and moving quickly to get full service back up and running for everyone. Thanks for your patience.

Update on our previous post: you should now be able to use the Monzo app as normal.

Thanks for your patience whilst we investigated the issue!

This afternoon, we identified some issues affecting Monzo and activated Monzo Stand-in, our fully independent backup bank. As a result, you can still make card payments, withdraw cash, freeze your card, send and receive bank transfers, and more.

We're rolling out a fix and moving quickly to get full service back up and running for everyone. Thanks for your patience.

@alexiajoness1 We’re really sorry for the trouble with your transfers. This is part of an ongoing incident that we’re actively fixing, rest assured your transfers should be sent within 24 hours. Thanks for your patience 🙏