Optus Help

@KatrinaLarsen Hi Katrina, really sorry to hear that this has been your experience. Certainly not one we want you to have.

So that we can access your account and assist with the NBN connection and also assist with offering a credit for the downtime, please confirm your account and ID details here → help.optus.com.au/6019BMKF

Choose how you’d like to receive your one‑time code → SMS or Email

We will send you a unique code within 20 minutes. Please message us back the code within 5 minutes of receiving it.

Learn more about MFA at → help.optus.com.au/6010BMK2. Aman

📲 Simplify Your Recharge Payments 📲

Recharge your Prepaid plan automatically on your regular recharge cycle, or when your balance is running low 🔄

Learn more about AutoRecharge here → help.optus.com.au/3W7alhb

Take command of your connection and stay in the driver's seat with My Optus app—a powerful self-serve tool for managing your Optus account anytime, anywhere 🚀

🔍 What you can do:

💸 Make payments effortlessly
🔄 Set up direct debit payments
📄 Choose how you receive invoices
📊Track your usage with ease
📋Access your contract details
🔄Update personal information seamlessly

📲 Ready to take charge? Download now for iOS 14.0+ or Android 10.0+ devices: optus.com.au/customer-extra…

Optimise Your Connection: Modem Positioning Tips

Make the most out of your internet experience with these modem placement hacks:

1️⃣Position your modem:
● 1–1.5m off the ground
● Away from large electronic devices (TVs & speakers)
● Somewhere easily accessible
● In a well-ventilated area
● In an area where it's not likely to be knocked or bumped

2️⃣For 2-storey homes:
● Place your modem on the ground floor, centrally elevated
● Consider a WiFi extender for optimal service in your home

Need further assistance? 🤔 Message us today.

🌐 Boost Your 5G Experience: Tips for Signal Optimisation 🌐

Is your screen showing a weak 5G signal or stuck on 4G? 📲📶 Here's how to enhance
it:

1️⃣Adjust your modem's location for enhanced coverage
2️⃣Tap into the 5G Setup in My Optus app to locate the nearest tower
3️⃣Fine-tune and rotate your modem for maximum signal strength

Find more information here → help.optus.com.au/46OxBCA

No bars or "No Signal"? We're here to help—reach out 🤝💬