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Solve SF now supports submitting these new "public drug activity" reports.
If your report description mentions something about drug use then this will be filed in addition to any other issues. Encampments with drug use will be reported both as encampments and as this new public drug use - Solve SF has for a while filed multiple different tickets when required.
These reports are shared with SFPD, but not for immediate dispatch. You still must call the police for an immediate response.
There will be an app update coming soon that will add some tweaks for this, but it is up and running right now.
The reports are automatically closed with the same message as the 311 app:
"Comment Noted | Reports submitted are shared with SFPD to help plan future enforcement. Case will be closed. If you'd like an officer to respond to this situation, call the SFPD non-emergency line at 415-553-0123. If someone is in danger, call 911"
If your report description mentions something about drug use then this will be filed in addition to any other issues. Encampments with drug use will be reported both as encampments and as this new public drug use - Solve SF has for a while filed multiple different tickets when required.
These reports are shared with SFPD, but not for immediate dispatch. You still must call the police for an immediate response.
There will be an app update coming soon that will add some tweaks for this, but it is up and running right now.
The reports are automatically closed with the same message as the 311 app:
"Comment Noted | Reports submitted are shared with SFPD to help plan future enforcement. Case will be closed. If you'd like an officer to respond to this situation, call the SFPD non-emergency line at 415-553-0123. If someone is in danger, call 911"
The @SF311 app is often the front door to City services, and we're always working to make it better.View quoted post on X
Now in response to resident feedback, there's a new “public drug activity” category in the SF311 app.
Reports of drug activity on public property submitted through this category will be shared with SFPD to help inform future enforcement and support citywide efforts. The app also provides clear information about how reports will be used and how to request a police response if needed.
Public drug activity is a complex issue that could require a different city response depending on the case. These updates to 311 help get the right services to the right people at the right time, and your reports ultimately help the city determine where to allocate resources most effectively.
Thank you to the City Administrator Chu's Office and Mayor Lurie's Office for listening to constituents to make these changes.
And if you have additional feedback? Visit sf.gov/give-feedback-…