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@solve_sf

Patrick speaking. Solve SF is the quickest and easiest way to report issues to the city using 311. Download the app now on both IOS and Android.
San Francisco solvesf.com Joined January 2025
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Solve SF Verified account @solve_sf
Solve SF now supports submitting these new "public drug activity" reports.

If your report description mentions something about drug use then this will be filed in addition to any other issues. Encampments with drug use will be reported both as encampments and as this new public drug use - Solve SF has for a while filed multiple different tickets when required.

These reports are shared with SFPD, but not for immediate dispatch. You still must call the police for an immediate response.

There will be an app update coming soon that will add some tweaks for this, but it is up and running right now.

The reports are automatically closed with the same message as the 311 app:

"Comment Noted | Reports submitted are shared with SFPD to help plan future enforcement. Case will be closed. If you'd like an officer to respond to this situation, call the SFPD non-emergency line at 415-553-0123. If someone is in danger, call 911"
Bilal Mahmood 馬百樂 Verified account @bilalmahmood Oct 22
The @SF311 app is often the front door to City services, and we're always working to make it better.

Now in response to resident feedback, there's a new “public drug activity” category in the SF311 app.

Reports of drug activity on public property submitted through this category will be shared with SFPD to help inform future enforcement and support citywide efforts. The app also provides clear information about how reports will be used and how to request a police response if needed.

Public drug activity is a complex issue that could require a different city response depending on the case. These updates to 311 help get the right services to the right people at the right time, and your reports ultimately help the city determine where to allocate resources most effectively.

Thank you to the City Administrator Chu's Office and Mayor Lurie's Office for listening to constituents to make these changes.

And if you have additional feedback? Visit sf.gov/give-feedback-…
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Solve SF Verified account @solve_sf
Golden Gate Park today.

"Dirty needles in entrance to park off Fulton and 48th"
Solve SF Verified account @solve_sf 9h
"My 5 year old found a syringe with a substance in it. I disposed of it in the trash. Gratefully no one sustained an injection or ingested it. I am sending this as an fyi that this is concerning for someone accessing the playground and using substances."

Reported yesterday.
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Solve SF Verified account @solve_sf
"lifted sidewalk due to overgrown tree roots caused the caller to fall down & sustain sever injury to her body. Caller has been referred to the city attorney to file a claim!"

This was reported to 311 in Outer Richmond on Friday.
Bilal Mahmood 馬百樂 Verified account @bilalmahmood 1d
There are more than 12,000 open requests for sidewalk repairs in San Francisco.

Broken sidewalks pose a hazard to seniors, people with disabilities, young children. So why are so many not fixed?

We held a hearing at the Board of Supervisors recently, and found that the city doesn't have enough workers to keep up with the repair requests: the Public Works Cement Shop has 17 vacant positions.

To address this, we need to reallocate budget to hiring for these positions. And we don't need more money to do it - the city actually pays out nearly $1 million a year in sidewalk related settlements. We can simply reallocate that money into hiring faster today, instead of having to pay out settlements tomorrow.

In the interim, if you see a damaged sidewalk, report it to 311. And if you or someone you know is interested in becoming a cement mason, apply at careers.sf.gov!
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