Why does @AmericanAir lie to customers? Flight 5318 MCI to DCA was delayed hrs. We were told they didn't know why- turns out smoke had filled plane-but they claimed air traffic issues. kmbc.com/article/kansas…
MSY Ghost plane 5568 to DCA @AmericanAir is crazy- 24 hours late, vanished from Apps, not listed by American & now no one at dca connecting jetway . Maddening!
Summary of investigative report says "after a detailed exhaustive transparent detailed investigation of all aspects of case, hundreds of interviews, reviewing video tapes of event ...we determined that shooting was justified!